Customer Experience
On average, a customer will tell 9 other people about a positive experience with a brand, but 16 people about a negative experience.
-BrightLocal
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The Silent Weight of Resilience
Resilience. It’s a word thrown around too easily, almost like confetti at a parade. The outside world loves to label people as “resilient.” They admire from a distance, nodding in approval, patting you on the back for your supposed strength. They don’t see the invisible weights, the quiet
Make Social Media Great Again 👍
I came across this article today. In light of recent discussions around social media platforms like TikTok, I can’t help but think we might be overdue for a shift in focus. What if, instead of fueling addictive, often questionable content, we started investing in apps that gamify mathematics and
Mistakes 🤷♂️
There are two times to admit mistakes: early and late. ˃˃˃ Early admissions solve problems. ˃˃˃ Late admissions create them. A person who proactively tells another they made a mistake gains trust and respect for their honesty. In contrast, one who tries to hide errors quickly loses trust. ˃˃˃ Swift admissions build bridges.
Don't Wait For Inspiration
The advice I like to give anybody who’ll listen to me, is not to wait around for inspiration. Inspiration is for amateurs; the rest of us just show up and get to work. If you wait around for the clouds to part and a bolt of lightning to strike